SmallBizGenius Analysis
Entirely Pets Pharmacy offers a wide range of pet medications and supplies, often at competitive prices. However, customer experiences are mixed, with many praising the value but also reporting issues with customer service and order fulfillment.
Category Breakdown
Scores based on analysis of 280 recent reviews
Pricing & Value
8.5/10Many reviewers praise Entirely Pets Pharmacy for its competitive prices and discounts, often highlighting that it's the cheapest option they've found online. Customers appreciate the value, especially for expensive medications, and the availability of coupons further enhances the affordability.
42 reviews mention thisCustomer Service
3.5/10A significant number of reviewers report negative experiences with customer service, citing issues like unresponsiveness, difficulty reaching representatives, and unresolved problems. Many mention struggling to cancel autoship subscriptions or get assistance with order issues, leading to frustration.
30 reviews mention thisShipping & Delivery
5.0/10Shipping and delivery experiences are mixed, with some customers reporting fast and reliable service, while others describe significant delays and lost orders. Several reviewers mention receiving incorrect items or only partial orders, further contributing to dissatisfaction.
25 reviews mention thisAutoship Issues
2.0/10Several customers report difficulties canceling autoship subscriptions, with unresponsive customer service and continued shipments despite cancellation requests. This leads to unwanted charges and frustration with the company's billing practices.
10 reviews mention thisWebsite & Ordering
6.0/10Some reviewers find the website easy to use and navigate, while others report technical issues and difficulties completing orders. Problems with applying coupon codes and general clumsiness of the website are also mentioned.
15 reviews mention thisPros & Cons
What Customers Love
"EntirelyPets Pharmacy has the lowest prices you can find online. Meds for your beloved pet shouldn't cost an arm and a leg!"
"Easy website with many products to choose from!"
"Ordering was simple and fast. Discount was helpful and was less expensive than other places."
"Rafy was most helpful. He listened to my problem with the website & got things sorted out."
"Entirely Pets reaches out to my vet. Order was filled and received promptly."
Common Complaints
"I have been trying to cancel my autoship for months now, but nobody ever response to online chat on their website, nobody answers the phone, nobody ever calls me back, and nobody response to email."
"Slow delivery, unresponsive customer service, ordered from Chewy and it was so easy."
"A nightmare to deal with! They keep sending me the product, at $250 per order! And it is piling up in my fridge, going unused. Run away from this company!!!"
"Website is clumsy and difficult to complete orders. Signing in doesn’t help in completing the order."
"Took over 3 weeks to get my dog's prescription as they 'were out of stock'."
Common Questions About Entirelypetspharmacy
Answers derived from customer review patterns
Is Entirelypetspharmacy legit and trustworthy?
While Entirelypetspharmacy is a real online pharmacy, the reviews suggest a lack of consistent service. Many customers report receiving their orders eventually, but a significant number also describe issues with shipping delays, incorrect orders, and difficulty contacting customer service. The company does offer competitive pricing, but the potential for problems makes it crucial to weigh the cost savings against the risk of a frustrating experience. Therefore, while they are a legitimate business, trustworthiness in terms of reliability is questionable.
Based on 45 reviewsDoes Entirelypetspharmacy have good customer service?
Based on the reviews, Entirelypetspharmacy's customer service is a major pain point for many customers. A large number of reviewers report difficulty reaching customer service representatives, with complaints about unanswered calls, ignored emails, and unresponsive online chat. Even when customers do manage to connect with customer service, some report that their issues are not resolved effectively. This suggests that Entirelypetspharmacy's customer service is unreliable and may not provide adequate support for customers experiencing problems.
Based on 30 reviewsIs Entirelypetspharmacy worth it for small business?
For small businesses, the value of Entirelypetspharmacy depends on their priorities and risk tolerance. The competitive pricing could be attractive for businesses looking to save money on pet supplies and medications. However, the reported issues with customer service, shipping delays, and order accuracy could create significant problems for businesses that need reliable and timely deliveries. If a small business can tolerate potential delays and is comfortable managing orders independently, Entirelypetspharmacy might be a viable option, but those who require consistent and responsive customer support may want to consider alternative suppliers.
Based on 20 reviewsWhat is Entirelypetspharmacy's return policy like?
The reviews do not provide specific details about Entirelypetspharmacy's formal return policy. However, several reviewers mention difficulties with returns and cancellations, particularly with autoship subscriptions. Some customers report being charged for unwanted items and struggling to get refunds or cancel future shipments. This suggests that the return process may be complicated and that customers should carefully review the terms and conditions before placing an order.
Based on 8 reviewsWhy is it so difficult to cancel my Entirelypetspharmacy autoship?
Several reviewers specifically complain about the difficulty of canceling their autoship subscriptions with Entirelypetspharmacy. They report that customer service is unresponsive to cancellation requests made through online chat, email, or phone. Some customers claim that they continue to receive shipments and charges even after attempting to cancel multiple times. This suggests that Entirelypetspharmacy's autoship cancellation process is poorly managed and may require significant effort and persistence from customers.
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